All deliveries are made with global package delivery companys UPS-DHL The orders are shipped from our warehouses in Istanbul-Zagreb to your delivery address. Please note that shipments to post office boxes will generally not be delivered. The additional terms and conditions of UPS can be read on www.ups.com.
Orders are processed from Monday to Friday, from 9 to 11 in the morning.
Please notice that orders which are placed Friday afternoon, Saturday and Sunday will be processed on Monday morning.
Express orders that are placed on Thursday afternoon are going to be processed and sent out on Friday. Since UPS is not working during the weekend, these orders will generally reach you after the weekend.
Please be also aware that even orders within in Zagreb that are placed on Thursday afternoon will arrive at the delivery address after the weekend in general.
Estimated transit time after dispatch:
European Union: 1-5 working days. As soon as the parcel leaves our warehouse, you will receive an automatic E-Mail with the UPS-DHL tracking number to follow the status of the delivery.
Other Countries: 5 to 10 working days. Please be aware that in case of deliveries outside European Union orders are processed but they are not shipped on the same day. The parcels have to pass customs before we can send them out. This usually takes around 3/4 days. For this reason, it usually takes more or less 10 days before the parcel gets to you.
Please note that orders with more than one item might be delivered from different warehouses. As a result you could receive more than one parcel.
Orders that come from different warehouses will be processed as fast as possible, but there might be short delays.